WARRANTY, COMPANY POLICIES and CARE OF YOUR INVESTMENT

THE SURVIVAL AND FLOURISHING OF YOUR PLANTS IS DEPENDENT UPON A PARTNERSHIP BETWEEN DR. DAN’S LANDSCAPING & ARCHITECTURAL DESIGN AND YOU. HEALTHY PLANTS AND THEIR PROPER INSTALLATION IS OUR RESPONSIBILITY. CARE AND MAINTENANCE OF THE PLANT MATERIAL ARE YOUR RESPONSIBILITY.

THE CONDITION AND LONGEVITY OF YOUR HARDSCAPE (RETAINING WALLS, DECKS, FENCES, CONCRETE, ETC.) AND MECHANICAL ITEMS (SPRINKLER SYSTEMS, WATER FEATURES) ARE ALSO DEPENDENT ON A CONTRACTOR/CLIENT PARTNERSHIP. HIGH QUALITY MATERIALS, INSTALLATION AND CONSTRUCTION ARE OUR RESPONSIBILITY. PROPER CARE, MAINTENANCE AND SERVICING ARE YOUR RESPONSIBILITY.

DR. DAN’S LANDSCAPING & ARCHITECTURAL DESIGN WARRANTS THAT ALL PLANTS WILL BE IN OPTIMAL CONDITION WHEN INSTALLED IN THE LANDSCAPE. PLANTS WILL BE APPROPRIATE FOR THE SOIL, LIGHT AND MOISTURE CONDITIONS OF THE LOCATION. THERE IS A 30 DAY LIMITED WARRANTY ON PLANT MATERIAL REPLACEMENT. PLANT WARRANTY EXCLUDES ANNUALS AND PERENNIALS. PLANT REPLACEMENT WILL BE AT THE DISCRETION OF DR. DAN’S AFTER ASSESSING PLANT MATTER FOR PROPER WATERING, FERTILIZATION, AND PRUNING. ADDITIONALLY, AN ASSESSMENT OF ANIMAL AND INSECT DAMAGE WILL BE MADE. WARRANTY IS CONDITIONAL UPON PLANTS CHOSEN, PLACED AND INSTALLED BY DR. DAN’S. IF CUSTOMER CHANGES OR AMENDS COMPOSITION OF PROPOSED DESIGN/FINAL PRODUCT, WARRANTY BECOMES VOID.

SOD AND SEED ARE NOT COVERED UNDER ANY WARRANTY. BOTH REQUIRE ATTENTION AND PROPER MAINTENANCE ON A DAILY BASIS. LACK OF PROPER MAINTENANCE FOR ONE DAY COULD CAUSE BOTH OF THESE ITEMS TO DIE. FOR OPTIMAL RESULTS, AN IRRIGATION SYSTEM AND A FERTILIZING PROGRAM ARE HIGHLY RECOMMENDED. A 30-DAY WARRANTY IS PROVIDED TO CLIENTS WITH A WORKING, CORRECTLY TIMED IRRIGATION SYSTEM.

DR. DAN’S DRAINAGE WARANTY DOES NOT APPLY TO ACTS OF NATURE. THIS INCLUDES FLOODING AND TIDAL SURGES BROUGHT ON BY A FULL MOON, HURRICANES, NOR’EASTERS, AND UNPRECENDENTED WEATHER EVENTS, AS WELL AS ISSUES RELATED TO LOW SEA LEVEL PROPERTIES. WATER THAT ENTERS THE HOME DUE TO THESE NATURAL OCCURRENCES CANNOT BE WARRANTED. .

DR. DAN’S DOES NOT OFFER A WARRANTY WHEN MAKING REPAIRS ON WORK INITIALLY PEROFRMED BY ANOTHER COMPANY.

CLIENTS WILL BE FURNISHED WITH CARE INSTRUCTIONS, VERBALLY AND ACCESSIBLE THROUGH OUR WEBSITE, TO ENSURE THE SUCCESS OF THE CONTRACT. IF REQUESTED, A COPY MAY BE MAILED OR E-MAILED. WARRANTY WILL BE VOID IF CARE INSTRUCTIONS ARE NOT FOLLOWED. PERISHABLE PRODUCTS HAVE A LIMITED 30 DAY WARRANTY.

CLICKABLE LINKS WITH CARE INFORMATION RELATED TO THE SCOPE OF YOUR PROJECT MAY BE FOUND AT THE BOTTOM OF THIS PAGE.

CONTRACTED PROJECTS MAY BE COMPLETED IN A SHORTER TIME THAN THE QUOTED SCHEDULE. DR. DAN’S MAY EMPLOY ADDITIONAL STAFF, INCLUDING SUBCONTRACTORS, OR WORK LONGER SHIFTS TO EXPEDITE PROJECTS. THIS WILL BE AT THE COMPANY’S EXPENSE AND WILL NOT EFFECT THE CONTRACT AMOUNT.

ANY ADDITIONAL WORK AUTHORIZED BY THE CUSTOMER WILL BE AT ADDITIONAL COST AND WILL BE ADDED TO THE FINAL CONTRACT PRICE, AS WELL AS INITIALED ON THE FOREMAN’S CONTRACT.

ALL PROJECTS WILL BE COMPLETED IN A PROFESSIONAL MANNER WITH CUSTOMER SATISFACTION BEING THE HIGHEST PRIORITY.

DR. DAN’S MAY ADJUST PROJECT SCHEDULE BASED ON WEATHER CONDITIONS, AND WILL NOT BE HELD LIABLE FOR DAMAGES OR DELAYS DUE TO CIRCUMSTANCES BEYOND THEIR CONTROL.

AVAILABILITY OF MATERIALS MAY CHANGE FROM TIME OF CONTRACT UNTIL TIME OF PURCHASE FOR USE AND/OR INSTALLATION. IN THE EVENT SPECIFIC MATERIALS ARE NOT AVAILABLE, DR. DAN’S WILL SUBSTITUTE MATERIALS AND ADJUST THE TERMS OF THE CONTRACT TO REFLECT THE SUBSTITUTION AND THE COST, IF ANY.

ANY PERMITS OR SPECIAL FEES REQUIRED FOR PROJECT PERFORMANCE SHALL BE AT THE EXPENSE OF THE CUSTOMER.

Dr. DAN’S CAN ASSIST YOU WITH ANY HOA AND PERMITTING REQUIREMENTS. IT IS ULTIMATELY THE HOMEOWNER’S RESPONSIBILITY TO COMPLETE THE PERMITTING PROCESS. UPON ACCEPTANCE OF CERTAIN CONTRACTS, YOU WILL NEED TO PROVIDE A PROPERTY SURVEY PRIOR TO THE COMMENCEMENT OF ANY MATERIAL ORDERS OR FIELD WORK.

DR. DAN’S WILL CALL MS. UTILITY AT 1.800.552.7001 TO ARRANGE FOR ALL UTILITY LINES TO BE MARKED. CUSTOMER MUST SPECIFY IN ADVANCE AND IN WRITING THE EXISTENCE OF ANY BURIED CABLES, PIPES, IRRIGATION EQUIPMENT, WELLS, OBSTRUCTIONS, INVISIBLE PET FENCES, LANDSCAPE LIGHTING, ETC., IN ORDER TO AVOID DAMAGE, INJURY, AND/OR ADDITIONAL EXPENSE. CUSTOMER MUST INDEMNIFY AND PROTECT DR. DAN’S, ITS AGENTS AND EMPLOYEES, AND ASSIGNS FROM ALL LIABILITY AND EXPENSE REGARDING SUCH UNDISCLOSED OR UNKNOWN MATTERS.

ALL CONTRACTS REQUIRE A MINIMUM 1/3 DEPOSIT TO START, 1/3 DEPOSIT AT HALFWAY POINT, WITH BALANCE DUE UPON COMPLETION. AND EXTRA (ADD ON) WORK WILL BE PAID IN THE SAME FASHION.

PAYMENT IN FULL IS DUE AT PROJECT COMPLETION. UNPAID BALANCES AND OR OVERDUE AMOUNTS SHALL ACCRUE INTEREST AT THE RATE OF 1.5% PER MONTH FROM THE DUE DATE. CUSTOMER SHALL PAY ALL COSTS OF COLLECTION OR ENFORCEMENT HEREOF, INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY FEES AND COURT COSTS. ANY RETURNED CHECKS WILL BE ASSESSED A $50.00 BANK FEE.

CUSTOMER HAS THE RIGHT TO CANCEL CONTRACT VIA REGISTERED LETTER AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THE SIGNED CONTRACT.

CONTRACTS CANCELLED BEFORE ANY PHYSICAL WORK IS PERFORMED SHALL BE SUBJECT TO A 15% CANCELLATION, CONSULTATION, PLANNING, SCHEDULING AND PREPARATION FEE. THIS FEE WILL BE DEDUCTED FROM THE INITIAL DEPOSIT.

$89.00 SERVICE CALL/CONSULTATION FEE WILL BE DEDUCTED FROM CONTRACT TOTAL UPON THE RECEIPT OF SIGNED CONTRACT AND DEPOSIT.

COSTS OF MATERIALS (PRODUCTS, PLANTS, RENTAL EQUIPMENT, DUMP FEES, ETC.) MAY VARY SUBSTANTIALLY FROM THE TIME OF CONTRACT DATE AND THE TIME OF PURCHASE FOR USE AND/OR INSTALLATION. IN THE EVENT OF AN INCREASE IN COST OF MATERIALS OVER THAT SET FORTH IN THE CONTRACT, THE PARTIES AGREE TO ADJUST THE COSTS OF CONTRACT TO INCLUDE THE INCREASE COSTS OR OTHERWISE ADJUST TO ACCOMMODATE THE CHANGE.

IN THE EVENT A COMPLETED CONTRACT IS NOT PAID IN FULL WITHIN 14 DAYS, THE WARRANTY BECOMES NULL AND VOID, EFFECTIVE IMMEDIATELY.

IN THE EVENT THE COMPLETED CONTRACT IS NOT PAID IN FULL WITHIN 30 DAYS, DR. DAN’S LANDSCAPING AND ARCHITECTURAL DESIGN, WITHOUT COURT ORDER, WILL ENTER PREMISES AND REMOVE MATERIALS DEEMED PART OF THE CONTRACT.

UPON CONTRACT AGREEMENT,  DR. DAN’S COMPANY SIGN WILL BE VISIBLY DISPLAYED IN YARD FOR 30 DAYS OR CONTRACT AND WARRANTY CAN BECOME VOID AND NOT APPLICABLE. DR. DAN’S LANDSCAPING & MS. UTILITY WILL BE GRANTED ACCESS TO MARK PROPERTY AND ITEMS TO ENSURE PROJECT IS COMPLETED SAFELY AND CORRECTLY THROUGHOUT THE PROJECT’S PRODUCTION. PLEASE LEAVE GATES UNLOCKED FOR ACCESSIBLITY.

FOR CARE INFORMATION RELATING TO YOUR PROJECT, PLEASE CLICK ON ANY OF THE LINKS BELOW: